Introduction

At Smart Source UK we take a consultative approach with clients.

We like to understand not only the business you are in but also

the people who work for you. This enables us to provide you with

a programme that incorporates your products and services, thus

enabling the delegates to see a practical application of the skills

and knowledge imparted. This results in a greater ‘buy-in’ by the

delegates as they can see how to use and apply the skills and

knowledge.

Our courses are a mixture of facilitation and education. By providing delegates with proven techniques, a framework and methodology within which to work and then giving them sufficient practise and guidelines, builds the confidence essential for success. It also enables them to apply these to the challenges that they meet out on the ‘shop floor’. On our courses we don’t just explore ‘what’ to do but also show you ‘how’ to do it!

Telesales...

Smart Source UK offers courses from basic to advanced level. This is whether you want to

train new, inexperienced staff or refresh and re-focus existing staff. Our courses are designed

to give the delegates the tools to then support themselves outside of the training situation.

Customer Services...

Customer service training is designed to help your staff understand the true importance of

each and every customer and the fact that companies also have only ‘one moment of truth’

with each potential new customer. It is about enabling the right message to be delivered in

all customer contact.

Telephone Handling...

This course is designed to help your staff who deal with incoming calls and/or are responsible

for passing the caller on or indeed not passing the caller on! It is about helping staff to

understand the importance of projecting the right company image first time. 

Communication Skills...

Effective communication is something we all talk about but don’t always manage to achieve!

This course is designed to help your staff define and develop key communication skills in order

to ensure that each customer and prospective customer contact is maximised every time.

This also applies to internal communications.

Coaching Skills...

Our coaching course is designed to equip those managers who are responsible for team

motivation and productivity with the skills and knowledge required to do this.

Team Leadership...

How to get the most and more out of your team! In today’s competitive environment retaining

and keeping staff is paramount. Equipping your managers with the skills and knowledge on

how to manage a team effectively and having the confidence to do so is what this course is

all about.

Consultancy...

For those who want to use our expertise but prefer to use their own people we offer a wide

range of training services from training needs analysis, design and delivery of training

programmes through to coaching and mentoring. We have our own in-house specialist as well

as using a number of skilled and experienced associates.