Virtual receptionist 
Give your business the first impression it deserves! We act as your receptionist handling all incoming calls in your company name. We can either take messages or patch calls through to either another landline or mobile - fantastic for businesses based around mobile, remote or multi-site employees. Any messages taken will be forwarded to you by the delivery method of your choice - email, Fax or Phone. We take as many details about your business as we can so that we can give callers directions, provide them your opening times or web address details. 

Call us now and we can provide you with your own FREE unique 0870 telephone number, or an 0800 number for just £10 per month with our receptionists ready to take your calls in less than 24 hours!! 

 
 
Overflow 
Using call divert, you can divert phones if they are busy, not answered in a certain amount of rings, or all the time! It's easy to set up and once activated requires you to type in a simple code into your telephone to activate the diversion option(s) of your choice. This means that callers will always be answered by a real person, allowing you to provide a personal service even during peak times.

 
Sales order lines
We can be your sales office! Any responses to adverts or from your website can be professionally handled. We only employee people with accurate typing skills to ensure that any order processing is as accurate as you would expect. We can take orders and email them, fax them or enter them directly onto your web ordering system.
 

Media response & brochure requests
Make sure that your advertising budget is not being wasted by poor response handling. Any response to adverts can be collated and dispatched to you immediately so that your sales team can follow up the interest fast, or send out information before your competitors do!
 

 
Customer service lines
Do you need to provide your clients basic technical support or information on request. Why pay for expensive staff to wait for the calls? Smart Source UK can take your basic instructions to handle any customer complaint, refund requests, basic technical queries or general information request. 
 

 
Holiday cover
Your clients aren't generally taking their holidays at the same time that you do. Ensure that you provide a consistent professional image even when you are not around to take their calls. We can 'manage' your phones and handle enquiries whilst you are away - taking messages, informing callers of alternative contacts and even handling specific questions.